Some Items Have a Core Value!
We do not charge for the core at the time of purchase
Unlike some of our competitors
We do not charge for return shipping on old cores
We only charge if you do not return the core
What this means for our customers:
There are no annoying rebates to deal with. We only charge you if you do not send us the old core within 30 DAYS of purchase!
We pay for return shipping on old cores. We make core return as quick and painless as possible!
Definition of Core:
- The core is the old unit, which was replaced by the new or rebuilt item.
- Many replacement parts such as pumps, injectors, turbochargers and high pressure oil pumps have a core charge that is associated with the part. All cores must be like for like and include all parts and pieces that were received on your replacement product.
- All cores must be returned in rebuildable condition to receive full credit.
Core Physical Condition:
- No core credit will be issued for cores that have been in a fire, disassembled, or severely damaged or broken.
- Partial core credit may be issued for cores that have a seized head and rotor, cracked housings, contamination (water, biodiesel, waste vegetable oil, etc), or missing parts or pieces.
Non Credit Card Orders:
All orders paid by any method other than a credit card (PayPal, COD, etc.) will require a credit card on file for the core value. The credit card will not be charged unless the core is not returned in the specified time frame. A refundable core charge can also be arranged. Please call for further details.
Core Return Procedure:
- Drain all fluids (oil, fuel, etc.) before the core is returned.
- Use all plastic plugs and caps received on the replacement item on the return core.
- Wrap in sturdy plastic bag to prevent leakage. Any wet packages may result in damaged or denied packages.
- Pack the core in the original box. Be sure to use any cardboard braces or internal cushioning provided.
- Complete the included core return form and place inside the package.
- Apply the return service label over the original shipping label on the external package. The item must be shipped using the return service label for free return freight.
- If for any reason you decide to return the new item DO NOT use the return service label. See the return policy for more details.
- If you no longer have your return label please contact TheDieselStore’s core department by e-mail at returns@thedieselstore.com or by calling 877.375.7867.
- Customers outside of the continental United States (i.e. AK, HI, and all U.S. Territories) will be responsible for shipping the core back within the specified time frame. UPS return service labels can only be sent to customers in the continental United States.
- International customers are responsible for the return freight. Return service labels are not issued for International orders.
- Drop off the core at a local UPS store or drop location.
- If for any reason you are shipping the core back to The Diesel Store using any method other than the return service label provided please e-mail the tracking number and invoice number to returns@thedieselstore.com.
After 30 Days:
- The credit card we have on file will be charged the amount of the core (amount will vary and will appear on the invoice).
- If the core is returned after 30 days a full refund of the core charge minus 10% will be issued to the customer.
- If the core is returned after 60 days 50% of the core charge will be refunded.
- If the core is returned after 90 days we reserve the right to deny or refund up to 50% of the core charge.
Any Questions?
Please Call Us Toll Free @ 877.375.7867 or
Revision A • 2/16/2012